Reference

Terms That Govern Your rafii88 Account

These terms set out what you agree to when you open an account and use our platform — including deposits via DANA, OVO, or GoPay, and access to games where local law in Indonesia permits.

Account eligibility appliesDANA, OVO, GoPay wallet rules includedJurisdiction-dependent accessApplies to all game categoriesContact us to raise a dispute
rafii88 Terms That Govern Your rafii88 Account
HOW WE OPERATE

How rafii88 Handles Your Account Under These Terms

These terms are not just legal text — they describe how we actually manage your account day to day. From wallet verification to session data, here is what the policy means in practice for your account on our platform.

Wallet Verification

When you link DANA, OVO, or GoPay to your account, we verify that the wallet name matches your registered account name. Mismatches pause withdrawal processing until resolved via support.

Account Data Retention

We retain account records — transaction history, login logs, and wallet details — for as long as your account is active and for a period after closure as required by our internal policy.

Cookie and Session Use

Our platform uses session cookies to keep you logged in and track your active game state. Clearing cookies mid-session may interrupt a live table or crash game round; your account balance is unaffected.

Requesting Account Changes

To update registered details — wallet number, email, or phone — submit a request through live chat with identity confirmation. We do not process account changes via WhatsApp alone.

TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear — or you want to dispute a decision made under them — our support team handles account and policy queries directly. You can reach us through live chat, email, or our dedicated WhatsApp line. Players in Surabaya and across Indonesia use the same contact paths; no regional routing needed.

Live Chat Open the chat widget from any page inside your account. Our team responds to terms and account queries; response time varies by queue.
Email Support Send your query with your registered account email as reference. We use your account email to verify identity before discussing any terms-related decision.
WhatsApp Line Use our WhatsApp contact for faster back-and-forth on wallet disputes or account access questions covered under these terms.

Your Questions About These Terms Answered

These are the questions we get most often about how our terms apply to your account. If yours is not listed here, contact support directly.

The core account terms are the same regardless of which wallet you use. DANA, OVO, and GoPay each have their own provider terms that run alongside ours when you transact.

Updated terms take effect when posted. Continuing to use your account after that date counts as acceptance. We aim to notify you via your registered email when significant changes are made.

Yes. Raise it through live chat or email with your account ID and the transaction reference. We review wallet disputes against the terms and the wallet provider's own records before responding.

Contact our support team via email using your registered account address. We will confirm your identity and provide the relevant account records as permitted under our data retention policy.

All game categories on the platform — slots, live casino tables, crash games, and sportsbook markets — fall under the same terms. Access to specific categories depends on what local law permits in your region.

Withdrawals to a wallet with a mismatched name are held pending verification. Contact support with your account ID and wallet details to resolve it before requesting another withdrawal.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.